Before doing anything else, stop. don't panic. Whatever error you
got, or whatever you were doing that failed, try it one more time.
You'll be surprised how often the error message was just he fault of a
stray electron somewhere in the system.
Invalid User Name Or Password
This message usually occurs when the user name or password is being
entered incorrectly. User names are case sensitive, and it may be as
simple as having capitalized something that shouldn't be. Another
problem that can sometime occur is a space at the beginning or at the
end of the username or password. completely erase both the username
and password and re-enter them, just to be sure. If that doesn't work,
call Tech Support and we'll help you track down the problem.
Modem Not Responding Or
No Dial Tone
The "no dial tone" error means just what you'd
expect - your modem isn't hearing a dial tone. Make sure that the cord
is properly connected to your computer and to the jack in the wall.
Make sure the phone line is plugged into the proper receptacle on the
back of your computer. There should be two jacks on the back of the
computer - plug a telephone into the other one and see if you hear a
dial-tone. If not, plug the phone into the wall and check to be sure
there is one there. If not, that's the phone company. We can't help
If the lines are working properly, reboot the computer and try again.
If your modem still is not responding, it may be a problem with the
modem or with the software. It could be that the modem has been
damaged by a power surge or a lightning strike in the area. Be sure
that your phone line is plugged into a surge protector at all times!
Computer You Are
Dialing Is Not Answering
this error can be the result of a number of different problems,
ranging from the settings within your computer software, through the
telephone lines and hardware, to the modems on our end not responding.
When you see this message, try the connection a few times before you
start to worry. First, dial the connection with a regular phone and
listen. The line may be out of order, the circuits may be busy, or the
phone company may have a problem in your area. We can't help you with
that. If the phone rings and rings, but no modem picks up, cal Tech
Support to initiate a trouble call. If the modem does pick up, though,
the problem may be on your end, possibly the result of improperly
configured Dial-up Networking, or the result of corrupted software.